FAQ

How long does delivery take?

Orders process in 1 to 3 business days, and the windows below already include that. Parcels: 5 to 10 business days. Oversized items like rugs and chairs: 1 to 2 weeks. Freight pieces like sofas, beds, and dining tables: 1 to 2 weeks. Pieces marked with an extended lead time take 5 to 7 weeks. Every order is tracked and the link is emailed automatically at dispatch.

What does delivery cost?

Free on orders over $1,500. Below that, a flat $79 for the whole order. We ship to the contiguous United States. Freight delivery is to your door; plan a helper for stairs.

What payment methods do you accept?

All major credit and debit cards, plus the wallets our secure Shopify checkout supports, including Shop Pay, Apple Pay, and Google Pay. Payment details are handled by the checkout provider and never touch our systems.

How do returns work?

You have 30 days from delivery. Email hello@oakandhour.com with your order number, keep the original packaging, and we send the return address and instructions within one business day. You cover return postage unless the piece arrived damaged, defective, or wrong, then everything is on us. Refunds land within 10 business days of the return arriving. The full policy is on the returns page.

What is set savings?

Put 2 or more pieces in your cart and 10 percent comes off automatically at checkout. No code, no minimum spend. Rooms are sets, so we price them that way.

Does the welcome code stack with set savings?

No. Code FIRSTLIGHT takes 10 percent off your first order, one use per customer, and checkout applies whichever offer is better for you.

What is the free gift?

Orders over $2,500 include the Vesper Throw, our merino wool throw, a $189 value. It is added at checkout automatically.

What does the quality guarantee cover?

Manufacturing defects for 1 year from delivery: frames, joints, hardware, and workmanship. Defective pieces are replaced or refunded at our cost. Normal wear and accidents are not defects. Claims start with two photos to hello@oakandhour.com.

Can I change or cancel an order?

Within 24 hours of ordering, almost always yes, email hello@oakandhour.com. After a piece ships, it becomes a return instead. Extended lead time pieces lock 48 hours after the order is placed.