You have 60 days from delivery to change your mind, and we never charge a restocking fee. Most stores give you 30 days and take a fee off your refund. We do neither.
How to start a return
Email hello@oakandhour.com with your order number and which piece you would like to send back. We reply with instructions and the correct return address for that item. Return addresses differ by piece, which is why we send them with your approval rather than listing one here.
Please contact us before shipping anything. Items sent back without an approved return cannot be processed.
Condition we need it in
Unused and in its original packaging, with all parts, hardware, and fittings included. If the packaging is gone we can often still help, so ask before you assume the answer is no.
Damaged, defective, or the wrong item
Inspect your order when it arrives. If something is broken, faulty, or simply not what you ordered, email us within 7 days of delivery with a photo. We replace it or refund you in full. You will not need to ship anything back to us and you will not pay for the mistake.
Small pieces under $150
If you change your mind about a small item, keep it. We refund you without a return, because sending it back costs more than the piece is worth. Just email us.
Larger furniture
For a change-of-mind return on furniture, you arrange and pay the return shipping. Freight on large pieces is genuinely expensive and we would rather tell you that plainly than bury it. What we will never do is add a restocking fee on top, which is standard practice elsewhere in this category.
What cannot be returned
Gift cards, and anything clearly marked final sale at the time of purchase. Everything else in the catalogue is returnable under the terms above.
Exchanges
The fastest route is to return the piece you have and place a new order for the one you want. Waiting on an exchange to process usually takes longer than simply ordering again.
Refunds
Once your return arrives and has been inspected, we let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it, which is outside our hands. If more than 15 business days have passed since we approved your return and you still see nothing, email hello@oakandhour.com and we will chase it.
Where we ship
We currently ship within the contiguous United States only.
Questions about a specific piece before you buy? Email hello@oakandhour.com. We would rather answer first than process a return later.