Refund policy
You have 60 days from delivery to change your mind, and we never charge a restocking fee.
Starting a return
Email with your order number and the item you would like to return. We reply with instructions and the correct return address for that piece. Return addresses vary by item, so we provide them with your return approval rather than listing a single address here. Items sent back without an approved return cannot be processed.
Condition
Items must be unused and in their original packaging, with all parts, hardware, and fittings included.
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photograph. We will replace it or refund you in full. You will not be asked to ship the item back and you will not cover any cost.
Small items under $150
For change-of-mind returns on small items under $150, we refund you without requiring a return, as return shipping would exceed the value of the item.
Larger furniture
For change-of-mind returns on furniture and other large items, the customer arranges and pays for return shipping. No restocking fee is charged in any circumstance.
Non-returnable items
Gift cards, and items clearly marked as final sale at the time of purchase.
Exchanges
The fastest method is to return the item you have and place a separate order for the item you want.
Refunds
We notify you once your return has been received and inspected, and confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund. If more than 15 business days have passed since your return was approved and you have not received it, contact .
Shipping scope
We currently ship to the contiguous United States only.
For any question about a return, contact .